IT Support Specialist / System Analyst

IT Support Specialist / System Analyst

  Wrocław,Poland

Contract

Skills

strong analytical skills

IT Support

Proficient in data analysis and database management

Experienced with SQL

Having ITIL fundamentals

🔹 For our Client from automotive industry we are looking for IT Support Specialist / System Analyst 🔹

✔️Project description:

The Product is a service designed to support company Price Managers globally in Parts Pricing. The Run-Time Team is responsible for delivering support, knowledge, and maintenance for the solution, business users, stakeholders, and legacy systems. We’re looking for an IT Support Specialist / System Analyst to secure the growth and stabilization of the Product. This opportunity offers valuable experience and insight into the Pricing area, as well as a chance to interact with the Intelligent Part Pricing Management ecosystem. The Parts Pricing application interfaces with a number of legacy systems from different brands, with EDW/DataMart at the core.

✔️Responsibilities:

Provide technical support and maintenance for the Parts Pricing application and related systems

Assist business users and stakeholders with troubleshooting and resolving issues

Collaborate with the Run-Time Team to ensure the stability and growth of the Product

Analyze and interpret data to support pricing decisions and strategies

Maintain and update documentation related to support processes and procedures

Continuously seek opportunities for process improvement and optimization

Analyze business requirements and translate them into technical specifications

Work with developers and IT support to design and implement system improvements

Monitor system performance and troubleshoot issues as they arise

Develop and maintain system documentation, including user guides and technical manuals

Collaborate with stakeholders to identify opportunities for system enhancements and optimizations

✔️We are looking for someone:

With at least 3 years of professional experience in (technical) support and system analysis

Having strong analytical skills

Experienced with SQL

Having ITIL fundamentals

Proficient in data analysis and database management

Experienced with system integration and data migration

Familiar with software development lifecycle (SDLC) methodologies

Possessing excellent communication skills in English

With a continuous improvement mindset

And last but not least: a 'We can do it!' attitude