IT Support Specialist

Job_Role : IT Support Specialist

Location - Tokyo, Japan

Duration – 5 years

Language - Japanese ( N2 / N3 level)

We are looking for an IT Support Specialist to join our team in Tokyo (Japan). This role will report to the Manager of IT Support, and primary responsibilities will include responding to user queries, answering IT-related questions, and resolving hardware and software problems in a multiple platform environment.

Japanese & English speaking candidate is Mandatory.

Responsibilities :-

Provide Help Desk support to all users via Ticketing System and Help Desk phone line.

Provide support and technical assistance to corporate computer end-users via face-to-face visits, telephone support, and remote access programs (both Windows and Mac)

Routine tasks will include installation, configuration, network access, support and troubleshooting operating systems and productivity software in a corporate WLAN/WAN/LAN environment.

Provide support and technical assistance for iPhones and iPads, peripheral equipment, and software

Provision, manage accounts, and provide support for various internal and cloud-based systems

Heavily involved in deploying new hardware, automating software rollouts/upgrades, backups and retirement of obsolete hardware.

Attend training seminars and in-service programs as requested by supervisor.

Evaluate and recommend desktop hardware and software.

Assist training customers/users on various desktop functions; Work conditions may occasionally include moderate noise if working in a production area, exposure to mechanical and electrical hazards associated with computer equipment, and handling of light to moderately heavy objects.

Requirements :-

Bachelor’s Degree or Associates Degree plus relevant certifications.

Must have at least two years' help desk experience.

Relevant certifications include CompTIA A+, CompTIA Network +, CompTIA Linux+, CCNA, Apple, MCP, MCDST, MCSA, and/or MCSE and are a plus.

Experience supporting PC hardware (Dell hardware a plus), Microsoft Windows 10 and higher, Office 2013 and higher

Strong experience supporting Apple hardware, OS X 10.9+, Office 2016 and Office 0365 for the Mac and Outlook/Apple Mail for the Mac.

Experience with current and popular cloud applications and configurations, like OneDrive, Google Drive etc.

Experience with remote access programs including Cisco VPN, Windows Remote Desktop, Windows Terminal Server

Experience with Windows Active Directory Networking including logon account management, group/user policies, logon scripts, network printers, etc.

Experience with virtualization technologies including VMware Fusion, ESXI, Workstation

Experience working with backup systems, configuration, and maintenance as they relate to backup/recovery of data on corporate networks.

Familiar with inventory and policy management software. AirWatch, Dell Kace knowledge a plus.

Basic understanding of network communications equipment such as firewalls, routers, switches, hubs and VPNs.

Excellent communication skills, both written and verbal.

Ability to thrive in a fast-paced environment.

This role requires you to be in our office a minimum of 4 days per week and therefore must comply with our return to office protocols (i.e. must be fully vaccinated and wear a mask while moving around our office space). Those with reasonable accommodations will be considered.