IT SUPPORT

Amtex Systems Inc is an information technology and talent solutions company offering talent and BI consulting to the companies in US for over 20 years.

Our solutions are designed to fill resource gaps, by providing the right candidates who deliver value to the organization. Our propensity to nurture and build strong relationships with our clients helps us better understand their business demands and gives us the ability to provide services that are on time and rise above the rest.

About The Position

Job Title - IT Support

Location - Day 1 Onsite, Tampa, FL 33610

Duration: 12 months

Mandatory Skills/Qualifications

Deskside Support and Helpdesk support : 3-4 Years/Expert

Network and Servers Hands and Feet support: 2-3 Years/Expert

Laptop repair and OS imaging: 3-4 Years/Expert

MAC support : 2-3 Years/Expert

IT Asset Management & ServiceNow process: 3-4 Years/Expert

Job Summary

Function as a IT support person, handling and managing the IT assets of client. Position is expected to perform IT resource management related tasks such as asset tracking, installation and provisioning of IT assets to end users.

This role also includes maintaining asset inventory and troubleshooting laptops/printers/Video Conference /Smart and Cisco IP phone issues and providing remote support to users if necessary

Roles & Responsibilities

Break/fix technician for a wide variety of user technologies in the related practices of MAC and Windows Desktop support.

Advanced knowledge of Desktop Operating Systems like Windows 10 & Mac OS.

Driving & Monitoring Queue for ticket closure.

Incident Management and Request fulfilment through Onboarding MMO/MMI Portal.

Technical support in Application software for Desktops/Laptops on both Windows and MAC OS.

Basic knowledge of LAN/WAN networking and TCP/IP ports HTTP, HTTPS and file sharing.

Able to troubleshoot outlook related issues and have some knowledge on Exchange environment on Office for both Windows and MAC Assets.

Client interfacing and Vendor management skill along with experience of handling VIP support.

OS Build/Imaging (related to End user devices)

Work on End point compliance (Control parameters /AD /Anti-Virus Cisco AMP / MBAM - Bitlocker / SCCM/DLP/NextThink/Avecto)

Physical cables patching knowledge Phone Voice and LAN Data.

Inventory and asset management skills

Excellent Soft skill, Communications skills (Voice & Email) to handle global customers Ability to perform in adverse situations

Knowledge of ITIL best practices and use of issue/problem tracking system.

VNET / Tandber