Description

Principal Duties and Responsibilities:
IT service delivery (IMAC, Break Fix, Desk side Support) according to Managed Client policy and Procedure Guide

Coordinates and Client End User on expectations and availability to conduct Managed Client Services

Performs trouble shooting, parts replacement, system upgrades and basic deployments & repair on Client Assets in campus/remote locations

Identifies potential issues that could adversely impact End User experience and follows through on action steps

Strives to meet all Client SLAs & Customer Satisfaction Goals

Escalate to Desktop Support Site Lead on issues that impact a Client End User and/or entire operation at a given site

 

Key Skills
Education

ANY GRADUATE

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