IT Support Technician

We are on the hunt for a tech-savvy and customer-oriented individual to join our team as an IT Support Technician. At Beard Factor by JR, we take pride in our innovative and cutting-edge approach to beard care products that cater to the modern man. We are looking for someone who is passionate about technology and has a knack for problem-solving to provide exceptional technical support for our growing business.

As our IT Support Technician, you will be responsible for ensuring the smooth functioning of our computer systems, software, and hardware. You will be the go-to person for all things technical, providing support to our employees, customers, and vendors. This is an exciting opportunity for someone looking to grow their IT career in a fast-paced and dynamic environment.

Key Responsibilities:

- Troubleshoot and resolve technical issues related to hardware, software, network, and system crashes

- Install and maintain computer systems and applications for our employees

- Provide technical support to our customers via phone, email, and in-person

- Ensure the security and backup of all company data and information

- Monitor and maintain the company's network infrastructure

- Collaborate with other departments to identify and implement technical solutions that improve efficiency and productivity

- Conduct regular hardware and software audits to ensure compliance and cost-effectiveness

- Research and recommend new technology solutions to meet the needs of the company

- Train and support employees on the proper use of technology and software systems

- Keep abreast of the latest technological trends and advancements to continuously improve the company's IT infrastructure

Qualifications:

- 1 year of experience in an IT support role

- Technical certifications (such as CompTIA A , Network , or Microsoft Certified Professional) are a plus

- Strong knowledge of computer systems, networks, and software applications

- Experience with MacOS, Windows, and Linux operating systems

- Proficient in troubleshooting and problem-solving

- Excellent communication and customer service skills

- Ability to work independently and in a team environment

- Strong time-management and organizational skills

- Familiarity with cloud computing and virtualization technologies is a plus

At Beard Factor by JR, we value diversity and believe that our differences make us stronger. We welcome all qualified applicants regardless of race, gender, sexual orientation, age, religion, or any other characteristic. We offer competitive salaries, benefits packages, and opportunities for career growth and development.

If you are passionate about technology and have a bearded love for problem-solving, we would love to hear from you! Join our team and be a part of the Beard Factor by JR family. Apply now and let's grow together!