IT Support Technician

Responsibilities 
•    Communicate effectively with all levels of customers including administrators, staff, students and vendors 
•    Installs and supports new devices along with accompanying software (These devices can include computers, tablets, projectors, document cameras as examples) 
•    Coordinates the repair of student and teacher laptop computers including performing diagnostic repair procedures 
•    Installs and configures supported device operating systems 
•    Performs routine diagnostics and maintenance with multiple operating systems 
•    Installs and configures applications and other supported software packages 
•    Tests new releases for supported systems 
•    Performs network support and troubleshooting duties 
•    Provides consultation and/or training to teachers, staff and students on the operation of technology equipment and software packages 
•    Troubleshoots hardware and software issues 
•    Assists teachers with resolving device related problems 
•    Integrates knowledge and skills from a range of technologies to address work 
•    assignments and problems of moderate complexity 
•    Coordinates with vendors when necessary 
•    Participates as team member on small and/or large projects 
•    Records activities in the work order system 
•    Updates/Creates internal supported system documentation 

Required Skills 
•    Associates Degree in a related technology area 
•    Minimum of three (3) years’ experience installing, upgrading, troubleshooting 
•    and maintaining device software 
•    Knowledge of Windows and Apple hardware and software platforms 
•    Ability to perform technical tasks with minimal supervision 
•    Must be able to follow oral and written directions 
•    Any equivalent combination of experience and training, which provides the 
•    required knowledge, skills and abilities will be considered. 
•    Must have own transportation and valid driver's license (Required license must be 
•    maintained throughout employment in this position) 
•    Ability to lift 50 pounds and climb a ladder 

Desired Skills 
Possess certifications such as CompTIA, A+ certification, HP Certification, other hardware vendor specific certifications. 

Employee Requirements
•    Must be able to start on or around February 21, 2024
•    Must be able to pass drug and background screening.
•    Must be able to present a fingerprint card prior to the start date.
•    Must be able to work onsite and travel between multiple locations.

Hours and Location
•    Work location will be at multiple schools/locations within Baltimore County.
•    Work hours will be determined during hire but will be 7.5 hours per day between the hours of 7:00 AM and 4:30 PM.
•    Workdays are M-F.  No holiday pay or school closing pay will be paid.
•    Travel is a part of this position’s duties.
•    BCPS does not pay mileage for contractor positions.

Interview
•    Interviews will last approximately 30 minutes and will be conducted by a panel of 3 staff members.