IT Support Technician

Job Description

We are seeking a highly skilled IT Support Technician to join our team. The ideal candidate will have 2 to 3 years of experience in IT Support , with expertise in Hardware, software and troubleshooting. This role is based in Kimberly.

Responsibilities and Duties

• Installation, maintenance and support of all hardware and software
• Capture and maintain all IT assets in the ICT inventory database and dispatch the IT equipment to the user as per written request.
• Install and maintain all desktop hardware.
• Install and maintain desktop software.
• Install and maintain all computer peripherals.
• Liaise with external providers for hardware support.
• Computer fault diagnosis
• Identify common problem areas experienced to recommend corrective action.
• Decide whether to send the computer to the manufacturer for repair.
• Report shortfall in parts inventory to line manager.
• Work with vendor support contacts to resolve technical problems with (Desktop computing equipment and software)
• Ensure desktop computers interconnect seamlessly with diverse systems, including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative Systems.
• Computer Lab/Office demonstrations
• Provide user support for the initial training on equipment and software.
• Assist users in the use of computer software if requested.
• ICT liaison
• Document instances of hardware failure, repair, installation, and removal
• Forward faulty computers to the workshop
• Communicate project statuses to the helpdesk.
• Coordinate and liaise with the rest of the ICT Team
• User Education: network security/vulnerabilities
• Help users scan media such as flash drives and diskettes for any malicious ware.
• Help users with e-mails that they suspect might contain malicious content and provide the Network.
• Making sure end-point security system is up to date.
• Develop how-to documentation and videos to support the SPU community.
• Self-Development
• Research technology trends and latest applicable technologies.
• Ensure up-to-date skills development plans.
• Develop, recommend, and implement solutions.
• Project participation
• Participate in ICT projects to ensure that successfully execution of the same.
• Assist with project scoping and resource allocations.
• Monitoring, evaluation, and reporting
• Relevant operational reports as and when required.
• Research and implement best practices.
• Communicate and consult with relevant stakeholders.

Desired Experience & Qualification

• Relevant certifications or qualifications in Information Communication Technology
• Willingness to work outside of normal working hours.

Minimum Experience

• 2 to 3 years related experience.
• Experience with computer systems, LAN, WAN, Wi-Fi configuration & Microsoft/Linux environment.
• Computer skills (MS Office suite)
• Experience with major hardware vendors, e.g., HP, DELL, etc.
• Good communications skills
• Good interpersonal skills
• Ability to work within a team