Description

1st and 2nd Level End User Support (email, calls, jump in)

Install and maintain client computers, printers, phones and mobile devices

Provide help on MS Windows and MS Office

Maintain telephone systems and telephones (Fix and mobile)

Participate to annual PC replacement campaigns

Work with the Group IT ticketing tool

Follow and verify Group standard security

Take IT emergency duty calls during nights and weekends (1 week every 5 weeks)

Report technical problems and propose solutions on a group level to the team and IT Management

Propose solutions to improve the IT support service and user experience

 

The expertise you have & skills you bring

 

English is a must, French, German or Turkish language skills are welcome

You are a positive and engaged team player wishing to work within our IT support team at Basel Euro-Airport

Social and communication competences are very important, an experience in an IT service desk / customer service organization would be preferred

User satisfaction is important for you, you act as a point of contact able to classify issues and escalate it when needed

 

What we offer (among other things)

 

Working in an owner-managed, young dynamic company with hands-on mentality

Multifaceted, challenging and responsible position within an exclusive environment

Attractive employment conditions and social benefits like 5 weeks of holidays (6 weeks as of 50 years)

Free on-site English lessons and individual further training and development opportunities

Subsidised meals in our canteen, as well as parking spaces (or free shuttle bus transport) and other employee discounts (Fleets, Bars & Restaurants etc.)

In case of relocation: support with relocation / work permit

Corporate events like our famous annual Christmas Party and the summer BBQ


 

Key Skills
Education

Any Graduate

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