IT Systems Analyst

Essential Duties and Responsibilities

The below statements are intended to describe the general nature and scope of work being performed by this position.  This is not a complete listing of all responsibilities, duties and/or skills required. Other duties may be assigned.

• Works with Business Analysts to effectively implement requirements, processes, and functional specifications in support of business priorities.
• Support software, web and database applications used by the Authority including Yardi Voyager, UKG Pro and other Enterprise and Department level applications; assisting with the installation, implementations and upgrades for these systems and provide ongoing support in their effective use.
• Develop and implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency.
• Provides database administration support for the Authority’s data warehouse environment utilizing Microsoft SQL Server as the primary database system.
• Implement complex IT solutions by defining and analyzing system problems, designing, and validating standards and solutions, while documenting the process.
• Defines application problem by conferring with Business Analyst in evaluating procedures and processes.
• Coordinate testing and process changes through the organization as needed.
• Provide second-level technical support for end users, opening, updating, and closing Help Desk Tickets
• Optimize BI solutions for performance, scalability, and usability.
• Performs other related duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Competencies & Technical Skills

• Excellent problem-solving skills and attention to detail
• Strong analytical and critical thinking skills
• Effective communication and interpersonal skills
• Ability to work independently and in a team environment
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio)
• Knowledge of software development methodologies and programming languages
• Experience with software testing and quality assurance
• Familiarity with project management tools and techniques
• Knowledge of SQL and database management systems
• Familiarity with data modeling and data analysis techniques
• Understanding of software development tools such as JIRA, Git, or SVN