IT Technical Advisor

What are the top 2 skills required for this role?

Creation / modification / deletion of advanced complexity access (Unix, Oracle, Windows, etc.)

Manage the entire life cycle of broker and employee accounts.

Manage service SLAs and KPIs, the overall quality of IAM service deliverables and drive continuous improvement.

Participate in annual reviews, audits, quality assurance systems, surveys, mainframe maintenance, etc.

Manage the main stakeholders of the IAM security services.

Analyzes, identifies and corrects access risks in the different systems.

Intervene in critical situations in the event of system failures.

Ensure the management and integrity of user identity by following the procedures in place to secure the use of computer systems.

Help Level I problem-solve and act as an escalation point for Level I.

Participate in the development of documentation intended for users in conjunction with the various support services of the company.

Additional Information

Team size, direct reports, key deliverables, unique selling points, additional qualifications, team culture etc.

Degree in computer science

Minimum of 3 years in an identity and access management position

In-depth knowledge of Unix, Oracle, Windows environments.

Knowledge of identity governance solutions (SailPoint, etc.) (an asset)

Experience and knowledge in the insurance industry (an asset)

Team spirit

Attention to detail

Analysis and synthesis

Be action-oriented