IT Technical Support

Work shift ranges from 6:30 AM to 6:30 PM (M-TH or T-F)
 

Position Description:

• The Information Technology (IT) Technical Aid works under the supervision of professional information technology staff to provide basic support services and assistance; perform routine information systems related tasks in a centralized IT organization.
• The IT Technical Aid will provide support to systems customers and/or to departmental staff for a variety of IT related issues including the identifying, tracking, documenting, researching, and resolving job issues or problem calls, and will follow specific procedures for escalating high priority issues, when required
• Support IT professionals by performing routine systems testing and production work, including validating user manuals, procedures, and other instructional materials
• Will work on medium size office grade printers and high-speed commercial printers as needed
• Should be capable of lifting office supplies and equipment of up to twenty pounds.
• Assist in the installation, configuration, maintenance and troubleshooting of information technology devices including personal computers, video display terminals, printers, cabling and other hardware.
  
  Skills Required:
  The IT Technical Aid will possess knowledge and experience in customer service; decision making; organizational awareness; problem solving; oral communication, speaking and writing; troubleshooting hardware and software issues.
  
  Skills Preferred:
  • Previous experience in a technical support role.

• Good communication skills and a customer-oriented approach.

Experience Required:
Two (2) years of highly specialized clerical experience involved in an information systems environment including the use or installation of desktop software and/or operating high-speed commercial printers