IT Technical Support Specialist

Role Description:   

Under broad supervision, provides management information system user support on a continuing basis either by phone or site visit. Troubleshoots end-user problems. Analyzes & designs software modifications to meet users' needs.

IT Technical Support Specialist:

This support person will oversee IT systems and assets, assist with upgrades and fixes, and provide training and support as needed. The ideal candidate will have extensive knowledge of computer hardware and software, network maintenance, and industry trends to keep us on the cutting edge. Engaging with employees throughout the company, the IT support person will have an immediate impact on the efficiency of our operations and overall growth.

Objectives of this role

Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware

Handle business-critical IT tasks and system improvements

Enable faster and smarter business processes and employee productivity

Research and evaluate emerging technologies, hardware, and software

Serve as the subject-matter expert supporting Windows, and widely used software and applications, such as Microsoft and Adobe.

Responsibilities

Install, configure, and support workstation software, hardware, printers, and phones

Analyze staff needs, identify vulnerabilities, and boost efficiency and accuracy

Execute systems and network design, documentation, implementation, testing, and administration, and ensure components meet business needs and work together seamlessly

Implement applications and software upgrades and troubleshoot any performance issues

Train employees in using software and hardware, and provide technical support when needed

Required skills and qualifications

·       Knowledge of troubleshooting MS Office 365, VPN, Adobe, McAfee, LogMeIn, encryption, etc.

·       Ability to troubleshoot computer peripheral devices: printers, scanners, MDF, monitors, keyboard, mice etc.

·       Experienced in troubleshoot issues on end user computing devices, including desktops, laptops, and Surface Pros.

·       History of working in an Active Directory domain environment

·       Proficient at software installs and troubleshooting

·       Some networking knowledge, along with the ability to troubleshoot network issues from the command line.