Description

Job Description:

In this role, the support technician is responsible for end user support. This requires strong written and verbal communication skills. The agent will be expected to handle all interactions in a courteous and timely manner.

 

Responsibilities

Reports to the onsite manager for their site.

Troubleshooting and maintaining IT equipment onsite and remotely.

 

IT equipment includes:

  • Desktops
  • Laptops
  • Printers
  • Fax machines, scanners
  • Tablets
  • Smartphones

 

Responsible for:

  • Monitoring, escalating, and resolving support tickets as per defined SLA and Governance requirements.
  • Ensure timely and accurate documentation is entered into the ticketing system and updates are sent to the impacted end user.
  • Technical maintenance activities as required by other teams and approved by manager.

 

Qualifications we seek in you!

Minimum Qualifications / Skills

  • 2+ years technical support experience or an associate degree in information systems, computer applications, or similar field.
  • High level customer service experience.
  • Fluent written and spoken English.
  • Onsite starting day 1.
  • Preferred Qualifications/ Skills
  • Relevant experience in the design, implementation, and administration of desktop services
  • Industry recognized certifications including A+, Network +, ITIL, Lean Six Sigma, CCNA, etc.
  • Bachelor’s or higher degree in information systems, computer applications, or similar field.


 

Key Skills
Education

Bachelor's degree

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