IT Technical Support Specialist

Objectives of this role:

Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware
Handle business-critical IT tasks and system improvements
Enable faster and smarter business processes and employee productivity
Research and evaluate emerging technologies, hardware, and software
Serve as the subject-matter expert supporting Windows, and widely used software and applications, such as Microsoft and Adobe.
 

Responsibilities:

Install, configure, and support workstation software, hardware, printers, and phones
Analyze staff needs, identify vulnerabilities, and boost efficiency and accuracy
Execute systems and network design, documentation, implementation, testing, and administration, and ensure components meet business needs and work together seamlessly
Implement applications and software upgrades and troubleshoot any performance issues
Train employees in using software and hardware, and provide technical support when needed
 

Required skills and qualifications:

·Knowledge of troubleshooting MS Office 365, VPN, Adobe, McAfee, LogMeIn, encryption, etc.

·Ability to troubleshoot computer peripheral devices: printers, scanners, MDF, monitors, keyboards, mice, etc.

·Experienced in troubleshooting issues on end-user computing devices, including desktops, laptops, and Surface Pros.

·History of working in an Active Directory domain environment

·Proficient at software installs and troubleshooting

·Some networking knowledge, along with the ability to troubleshoot network issues from the command line.