ITAM Architect

12+ years of experience in architecting /designing/ implementation of ServiceNow ITAM/ITOM products including IT asset and configuration management.

• Experience in building an IT Asset Management platform for effective management of SW & HW assets.
• Proficiency with cloud, on prem and end user IT asset management practices and procedures.
• Specific implementation experience with ServiceNow discovery, Tanium, Flexera, SCCM, BMC ADDM, AWS Config/Trail, google and Azure APIs.
• Deep understanding of CMDB tables and architecture & Hands on experience on Mid Server, ETL’s & transform maps.
• Data warehousing and Data Lake experience to manage, reconcile and manipulate large discovery datasets.
• Good knowledge on scripting in ServiceNow and integrations with other systems (Business Rules, Script Include, client scripts, Ui policy, Etc).
• Understanding of secure software development concepts, especially in a cloud platform.
• Experience implementing ServiceNow in complex network environments.
• Driven continuous innovation and IT Service value creation through research and analysis of business goals, product features, infrastructure challenges, end user experience and process compliance.
• Experience in interacting with the customer for problem solving, future product enhancements and complex design evaluation.
• Knowledge about implementing control requirements from regulatory / security / data privacy perspective with highest standards.
• Act as a SME for ServiceNow (ITOM Product lifecycle /HAM / SAM / APM) product suite.
• Strong background in software development, software architecture, data structures, algorithms, and SDLC models.
• Worked with different stakeholders across different levels in complex Business & IT environments.
• Good verbal and written communication skills are a must.
• Must have excellent problem-solving skills, in particular a methodical approach to dealing with problems across distributed systems