Qualifications:
Proven experience in implementing ServiceNow SAM Pro and HAM Pro modules at multiple client sites.
Strong background in IT Asset Management and ServiceNow development.
⚡ Certifications:
ServiceNow Developer Certification.
ITAM ServiceNow Certification.
Key Responsibilities:
Implementation and Configuration:
Lead the implementation and configuration of ServiceNow SAM Pro and HAM Pro modules.
Customize and develop ServiceNow applications and facilitate integration with other enterprise systems.
Client Engagement:
Collaborate with internal stakeholders to understand ITAM requirements and provide tailored solutions.
Conduct workshops and training sessions for teams to ensure effective use of ServiceNow ITAM solutions.
Technical Expertise:
Develop and maintain technical documentation related to ServiceNow ITAM implementations.
Troubleshoot and resolve technical issues related to ServiceNow ITAM modules.
Continuous Improvement:
Stay updated with the latest ServiceNow features and ITAM best practices.
Propose and implement improvements to existing ITAM processes and solutions.
Any Graduate