Description

Serving as a first point of contact for internal applications, network, hardware, mobile, and troubleshoot issues

" Following up on any outstanding issues with customers regarding the status and closure of incidents/requests

" Escalate issues to the local IT manager and/or to the second-level support teams

" Provide Audio/Video and Web Conference Meetings

" Document procedures, FAQs, and inventory of assets

" Provide VIP Support for Executives

" Must be willing to travel up to 10 % of the time

[Qualifications]

" Strong working knowledge of core applications including Windows 7/10, Microsoft Office, Imaging Software, SCCM, and Active Directory

" Demonstrated basic fundamentals of IPV4 networking

" Experience with Helpdesk ticket tracking software and remote desktop support tools

" Excellent problem-solving, communication, and interpersonal skills

" Ability to prioritize and organize work to meet defined SLA's

" Be able to work as a team member

" Excellent communications and customer support skills

[Requirements]

" Bachelor's degree preferred with 6~8 years of Corporate Help Desk, Desktop Support experience, or the equivalent combination of education and/or experience

" Knowledge of Windows 7/10/11, Office 2016/2019/2021, PC hardware, Remote Support, and VPN

" Must be able to have strong English speaking and writing skills


 

Key Skills
Education

Bachelor's degree

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