ITOM Technical Consultant

Skills - CMDB, Service Now, ITOM

• ITOM development and configuration on ServiceNow platform this resource will deliver finalized ServiceNow Discovery Solutions utilizing the ServiceNow Discovery , CMDB and service mapping.
  At least 5+ years of experience in Implementing discovery and Service mapping solutions for customers.
  Experience in Service now CMDB processes.
  Experience in CMDB data Model and configuration.
  Experience in CMDB assessment and data cleanup activity.
  Experience in Service catalog development
  Knowledge of CMDB Normalization, Identification and Reconciliation jobs.
  Experience in Service now customization.
  Integration experience using SOAP/Restful API.
  Experience in designing, development, and implementation of automated processes for gathering, populating, and maintaining CMDB data.
  Experience in building CMDB health Dashboard and custom reporting
  Good written and communication skills.
  ITIL Foundation Level Certification.
  Installation/Configuration and implementation of the discovery tool
  Strong troubleshooting skills, reading logs, solving complex workflow issues;
  Writing maintainable code as per best coding practices ( JS , Poweshell , Angular etc. )
  Experience in Writing custom patterns for discovering custom/in-house applications
  Experience in Scripting and solutions to expand the ServiceNow Discovery module
  Knowledge of scripting language (JS, Poweshell )