ITSM Manager/Change Manager

Skills Required

ITSM Manager Within our OT Service Operations team, you will be responsible for reporting. Detailed understanding of, and experience with, ITIL processes

including requirements gathering and testing. The Analyst is responsible for the review, analysis, and evaluate processes, systems, and user needs for planned projects based on the strategy for the department. ITSM Analyst promotes ITIL best practices across the full life cycle of services.

This includes supporting change and problem management as well as the service design and transition process.

You will work closely with the contracted ServiceNow Consultants and other Analysts to ensure the current business processes are mapped into the ServiceNow toolset. Roles and Responsibilities

Work with the ServiceNow Consultants to identify new opportunities and ensure the proposed solution satisfies the needs of the business.

Work in documenting procedures for the various ITSM functions.

Assist in developing, modifying, and configuring reports, dashboards, and outputs associated with the change, configuration, discovery, and mapping functions.

, they will lead the flow of requirements from the business and support teams and ensure functional requirements at a detailed level. Communicate requirements so that development teams can work effectively and ensure areas of complexity are understood and investigated appropriately to review opportunities, blockers, problems, and issues that arise.

They will support measures to develop and improve the implementation and adoption of the ServiceNow platform across the business. Assist in interpreting impact from supplier release notes and actively find the opportunity to maximize benefit from new features where applicable.

As the ServiceNow Business Analyst you will have experience in business systems analysis and have experience working in a fast-paced environment with a working knowledge of ITIL, Agile, and DevOps methodologies. Ideally, you will have experience of gathering requirements, producing specifications, and carrying out delivery planning and prioritization activities. Experience working on projects would be highly beneficial.

Working knowledge of the ServiceNow platform, from a user perspective, is a requirement. Experience from the developer or administrator-level would be advantageous. Qualifications & Experience

ITIL v4