ITSM, Service Now Tool Admin

ITSM, Service Now Tool Admin

Act as “Single Point of Contact” for all project-related technical issues
Liaison with client stakeholders 
Coordinate with  onsite/offshore team
Interface with client team for technical & business issues
Resolve escalated issues from client team
Escalate pending issues to client Portfolio owner
Provide status reporting on a weekly, monthly and quarterly basis as outlined under Deliverables section
Participate in status meetings
Provide knowledge transfer and support for onsite/offshore
Support during production deployment and Warranty period

5 Years

Virginia

OPT,CPT,H1, GC, CITIZEN