IVR QA Lead

Job Description:
Support supervisor in requirement workshops/ current system study, analyze the, identify high level process/system changes, define and document the problem based on client and supervisor inputs.
Provide coordination support for offshore resources. Attend hand-off call with offshore managers both towards their shift start and end time.
Review/analyze requirements specifications from the business needs, support creation of to-be flows, configuration Sheets, specification documents, fit gap analysis documentation etc. and define/review detailed functional/process, infrastructure, security design.
Prepare/review the system appreciation documents, support the creation of client training material and conduct reverse knowledge transfer. Write test plans/cases, perform testing and resolve issues.
Check Non-functional requirements of the system.
Provide inputs to supervisor on solution alternatives based on research and build proof-of-concepts. gather both technical and functional requirements.
Create innovative high quality and defect-free solutions to meet our clients' business needs.

Skills Required:
8 - 10 years IT Experience with 5+ years in Testing and working on tools like ALM
3+ years Cyara or any other IVR Automation experience
Experience in onshore/offshore coordination leading large onsite + offshore teams
Good working understanding of Kubernetes/Docker
Extensive experience in testing Webservices both SOAP and REST
5+ years' experience writing complex SQL queries
Extensive experience in working with Unix systems
Good understanding of Agile & Jira tool
Telecom/Cable Domain back ground and testing experience on IVR would be beneficial.

As an IVR Specialist, I am part of Testing solution team providing End to end contact center automation solutions/ strategies to contact center /IVR based projects using Cyara and Tricentis Tosca.
RTC, Selenium, Cyara, Perfecto