Java Applications Support Pipeline

Job Description:

Prioritise, schedule, and administer all Updates, Upgrades and Major software releases in accordance with the Company Release Policy and contractual terms governing release policy with the customer

Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution

Evaluate documented resolutions and analyse trends for ways to prevent repeated future problems

Develop and document change requests capturing all customer requirements

Perform hands-on fixes on the Sales and Service Performance Management applications, including installing and upgrading software, database exports, and configuring the systems and applications

Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved using standard testing methodologies

Identify and learn appropriate software applications used and supported by the Company

Attend Customer workshops / reviews to provide Technical application advice and best practice guidance when required

Qualifications:

***Availability to work on a Hybrid model in Bogota (3 days at home 2 days at the office - TK North Point)

Required Experience:

• Excellent verbal and written communication skills in English.

• At least 2 year in technical support facing customers and resolving issues.

• Fast learner with ability to educate her/himself on relevant technologies

• 2 years of experience with application development using Object oriented, JAVA, Windows Forms, SQL.

• Intimate knowledge of the customer’s connected applications. • Excellent technical and analytical skills.

• Technical development/debugging and diagnosis skills (e.g. coding, scripting, etc.).

• Integration experience with desktop enterprise software applications.

• Excellent organizational skills, ability to set own task lists and timelines.

• Ability to work in a team.

• Demonstrated interest and ability to communicate across technology and business boundaries.

• Bachelor's degree in computer science (or equivalent)