Description

Skills Required:

• Strong experience in Java, Webservices, Hibernate, Struts
• Good Database knowledge and have expertise in SQL Server 2012
• Experience on Java Technologies
• Experience of any source safe application like MKS
• Providing production support to applications running in Java and handling job abends
• Good-to-have knowledge on Service now, Wealth Management Experience

Roles & Responsibilities:

• Diagnosis and Resolution
• Acknowledge receipt and start to investigate, diagnose, and analyze the L3 application incident
• Cooperate with client group for investigation diagnosis and analysis of L3 application incident
• Provide temporary solution or a permanent solution to the incident which eliminates the root cause of the incident
• Documenting and Reporting
• For a Priority 1 or Priority 2 Incident, following receipt of incident, till the resolution of that incident. The L3 support team needs to provide updated reports to TD by sending an e-mail at least once every 60 minutes
• For each incident received in Incident/Change/Problem Management the Support team will update Incident/Change/Problem Management with detailed description of the L3 application incident resolution achieved for the same incident

Education

ANY GRADUATE