Java L1/L2 Support Engineer

Skills: Aws, Jenkins, Kubernetes, Data Dog, Microservices Architecture, Mongo BD
Good Communication is important.

This is a support role and needs people who have support experience in the current project. 

Job Purpose:
The Application Support Engineer is responsible for the overall incident & problem management process, including triaging, troubleshooting, providing resolution/workarounds, applying hot patches, performing root cause analysis, deploying fixes by working with the engineering team. This role will also drive interactions with business & internal stakeholders and deal with incident/business communications. S(he) performs periodic analysis on the incidents reported to identify improvements to address system pain points and automation opportunities. 

Technical Skills
·        Minimum of 4+ years of hands-on experience working with Java Application support operations and batch schedulers/pipeline with strong technical competency in Java and J2EE technologies 
·        Good exposure to AWS services like Lambdas, CloudWatch, CloudTrail, EC2, S3, ECS, EKS, etc., 
·        Good exposure to frameworks such as Spring MVC, Springboot, NodeJs, Log4J 
·        Good exposure to version control such as GitHub.
·        Good exposure to Kubernetes services and Docker containers
·        Good experience with APM & observability tools and system monitoring platforms such as CloudWatch, Datadog, Prometheus, Grafana is huge plus
·        Strong Analytical skills with strong verbal and written communications skills is required
·        Strong knowledge in production technical architecture (micro services), deployment architecture and design​​
·        Good knowledge on ITIL and ITSM processes (Event Management, Incident Management, Problem Management and Change Management)
·        Good to have exposure to MySQL and No SQL databases like DynamoDB
·        Experience in working IDEs like Eclipse, STS, IntelliJ is required 
·        Experience in working CI/CD platforms like Jenkins, Spinnaker is required 
·        Python and Terraform expérience will be a huge plus