Java Support Software Engineer

About the job

RESPONSIBILITIES:

• Work actively with team members to analyze and resolve application issues

• Identify defects, discrepancies, and trends by ways of code debugging or log analysis

• Manage incidents and effectively communicate with users, application owners and senior stakeholders across all areas

• Improve application stability and performance by observing patterns, recurring failures and/or issues, and advise application owners on permanent fixes accordingly

• Challenge existing application setup, processing and suggest different ways to solve problem or improve stability

• Actively participate in Change management process with view to manage risk in production environment

• Build and improve run books for generalists to minimize operational errors and gain fungibility/efficiency

• Develop reports that provide trending statistics to track and manage application health and support service performance

• Willing to learn and troubleshoot/support proprietary technologies not available through market place. No knowledge of proprietary technologies is required pre-hire