Description

Job Description:

  • Extensive experience in JDE EnterpriseOne Manufacturing modules like PDM, SFM, MRP, WO processing, MFG Acct.
  • 2Resource having techno functional skills to support issues is desirable.
  • Support for interfaces to MFG PRO, Demand Solutions, Positive pay and Labelling solutions, Oracle APS etc is desirable
  • Ability to understand highly customized Manufacturing Accounting process General Support

Responsibilities:

  • Application testing for all system changes and projects.
  • Knowledge transfer and other support related activity.
  • Second level support for resolution of service requests.
  • Second level support for resolution of system defects
  • Key involvement in the resolution of high severity user issues and system defects
  • Review and approve root cause analysis, work arounds and support
  • Documentation prepared by Support analysts
  • Provide guidance and expertise to Support analysts in resolving very complex issues.
  • Interact with Business users throughout the lifecycle of the support call from initiation till closure.
  • Resolving all JDE level 2 Application Support calls logged thru Help desk
  • Regular interaction with JDE development and CNC Admin support team to involve them in resolving issues.
  • Own the support tickets pertaining to their respective Modules till closure.
  • Provide On call support after business hours for high severity issues.
  • Experience in working on JDE projects with onsite offshore model for Application Development and support.
  • To monitor occurrences of new software releases, support packs and kernel upgrades and how these affect the application and users.
  • To perform troubleshooting at the ERP and database level
  • To train and transfer knowledge to the team members
  • To administer ERP in production environment
  • To manage database optimization, back-up and recovery

Skills :

  • JDE AND EnterpriseOne AND Manufacturing AND PDM AND SFM  AND "MFG PRO" AND "CNC Admin"

Key Skills
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