Jira Admin

Job Description

Looking for an experienced Atlassian Administrator. Responsibilities include all aspects of end-user support, space configuration, and automation for these business-critical applications. • Manage all critical aspects of Atlassian tooling including but not limited to workflows, screen schemes, automations, JQL, reporting, permissions, notifications, custom fields, marketplace add-ons, and integrations. • Support and resolve issues as they arise with Jira Projects and Confluence Spaces • Gather requirements for business processes and determine ways to optimize and improve Jira/Confluence setup and workflows, as well as identify where functionality needs to improve to meet user requests. • Serve as subject matter expert for Atlassian products. • Evaluate and recommend new plugins/applications to enhance Jira and Confluence functionality. • Understand system architecture of upstream and downstream impacts when implementing solutions. • Investigate and perform advanced troubleshooting for reported issues in Atlassian products. Manage escalations with Atlassian support or third-party support, as required. • Create and maintain documentation on Atlassian product configurations, automations, and processes to facilitate change management and training for internal teams. • Work closely with internal teams to understand their business challenges to build solutions that meet their unique needs. • Work with Product Manager to document and publish user guides (training material) and best practices. • Conduct end-user training on Jira and Confluence regarding how to use the tools, new functionality, etc. • Refine current Jira processes to be more streamlined and uniform for teams. Basic Qualifications: • 8 or more years of relevant job experience in a large (1000+ users) Atlassian cloud • Proficient in Confluence space administration • Deep expertise in Jira workflow administration and SQL skills • Jira Advanced Roadmap experience is a plus • Process governance experience or strong automation workflow knowledge • Hands-on experience supporting Atlassian tools • Experience with Agile methodology lifecycle • Excellent time management and prioritization skills • Ability to work in a collaborative, team environment • Strong analytical and problem-solving skills • Proficient in both verbal and written communication in English and attention to detail • Strong interpersonal skills to communicate with stakeholders