JIRA Administrator

We Are seeking a JIRA Administrator to support our US Department of Health and Human Services customer. The successful candidate will support the implementation of JIRA Service Management (JSM) for a Tier II Helpdesk. This project involves designing and implementing a ticketing system to manage incidents, service requests, changes, and problems for the financial systems managed by the US Government client that supports a customer base of 1000+ users. Responsibilities • Build, configure and administer cloud based JSM (Jira Service Management) product from Atlassian • In this role you will Configure, JSM for new requirements and enhancements as well as perform JSM administration work • Primary responsibility is working with internal teams and other cross functional team to configure builds to deliver JSM Solution • Collaborate with team in developing scalable, efficient, and maintainable solutions using Jira JSM • Create tailored configurations, workflows, automations, reports, and integrations that meet specific user requirements • Configure, administer, and enhance JSM site (customer and agent portal), customize portal accesses to customers and agents • Administer tool integrations including Service Now • License management • Manage implementation issues, escalations and action items Required • Ability to obtain and maintain Public Trust Clearance • 3+ years of experience administering, supporting and customizing JIRA to meet the needs of diverse groups of customers and/or developers. • Experience with administering and developing software team solutions on Atlassian tools especially JIRA and Confluence • Advanced understanding of JIRA workflows, permission schemes, notification schemes, screens schemes, etc. • Excellent oral and written communication skills • Ability to adapt quickly to an existing, complex environment. • Experience setting and managing user permissions. Preferred • Experience working on implementation and support Atlassian products at Federal Government agencies • 2+ years of experience administering Jira enterprise instances. • Bachelor's degree in IT-related field • Atlassian Certification(s)