Description

Job Description:

 

In the GPSS project, we provide applicative support first line and second line to Internal users of the Client and External users for both business domains Grants and Procurement.


Your main duties will include:

 

Receive and log requests/ incidents & questions from users (by e-mail, phone, or face to face); provide technical support, investigate problems, and determine appropriate actions.
Keep end-user informed on request status and progress.
Participate to meetings with the development team.
Improve documentation and create FAQs based on received calls.


Qualifications:

 

Higher education or equivalent overall experience.
A first successful experience in user support (minimum 1 year).
European level C1 in French and English is mandatory.

Key Skills
Education

Any Graduate

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