Junior Tech Support with Java/Python

Job description

Your main responsibility will be providing outstanding technical support for Cloud Platform products and solutions including Compute Engine and related services.

Reimagine your career

Are you looking for a career change with a forward-thinking global organization? Come be part of our award-winning company driven by our people from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as our “game-changers." We're recognized with awards like "World's Best Workplaces," “Best Companies for Career Growth, and “Best Company Culture,” year after year.

We’re on the lookout for an English-speaking Junior Tech Support with Java/Python (on-site) to join our team of game-changers who engage with customers from top brands that could be from tech, finance, travel, fashion, healthcare, or another leading-edge industry.

Career growth and personal development

We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix + Webhelp, there’s real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What you will do in this role

As a Junior Tech Support in on our team, you will:

Actively work and troubleshoot different cloud architectures to assist customers with solutions
Continuously learn and grow your cloud knowledge within a team that assists you whenever you encounter any unfamiliar territory
Focus on providing great technical resolution and customer experience
Use existing knowledge base to provide a customer facing root cause assessment
Provide customer facing bug progress summary using available tools and platform
 

Your qualifications

Concentrix + Webhelp is a great match if you:

Are fluent in English (C1 level)
Have European citizenship or work permit in Romania
Understand programming languages (Java or Python)
Have experience with Linux and databases (SQL, NoSQL)
Are familiar with web protocols (HTTP, DNS, SSL/TLS, etc)
Have the ability to research using internal knowledge bases and public-facing documentation (Cloud Platform documentation, StackOverflow)
Are available to work in shifts (Monday to Sunday 24/7) from our office in Bucharest (Piata Victoriei)
 

Desirable skills:

Familiarity with modern API technologies
Serverless and Cloud Storage understanding