L1-Servie Desk

Role:L1-Servie Desk

Job Description :

Job Description as per our discussion,

• Fluent in English, Italian, German or French. Proven communication skills. Banking skills.
• L1_Service Desk - Manage client requests by ticketing tool, mail and phone.
• Escalate tickets to the correct 2nd level areas.
• Quality controls before ticket closure.
• Production of statistic and reports.