L2 and L3 Application Support

Key Responsibilities

Provide L2 and L3 Application Support for critical Swift Payments system used within the Payment Operations area.

Skills

 

• At least 5+ Years of total experience with 3 years of experience in a support role
• Knowledge or experience of some of the following will be a distinct advantage:
• SWIFT
• UNIX
• AIX
• Oracle or other basic SQL
• MQ
• Perl or Shell programming skills desirable
• Experience in Banking Domain
• Experience in NFT Testing will also be beneficial
  
   

Responsibilities

 

• Take ownership of issues and be proactive in coordinating distributed teams to resolve issues within the specified SLAs.
• Work closely with the team to share and prioritise work load for self and team members within cluster, consistent with any appropriate direction from customer.
• Will be required to provide on-call support on rota for Out of Office hour support.
• Strong work ethic with an ability to learn on the job and work well under pressure
• Strong analytical and debugging skills
• Ability to work with little supervision, but within boundaries
• Strong communication skills at all levels (written and oral)
• Strong analytical aptitude and logical reasoning ability
• Ability to work with multiple priorities
• Able to clearly define problems to others
• Capable of resolving complex technical issues and perform root cause analysis
• Proactive problem solving experience, using judgement to make decisions where no clear precedent may exist
• Strong work organisation and prioritisation skills
• As part of small tactical changes, undertake analysis, code development & testing including test approach, implementation approach planning & production deployment.
• Engage with customer SME and any other stakeholders (3rd parties) as needed.
• Prepare and submit status reports and Prepares and maintains appropriate documentation.
• Contributes to the continuous improvement of the methods, productivity and quality of work produced.