Description

Job Description:-

 

  • IT helpdesk (Service desk support, ITIL certification)
  • Accept inbound calls; identify, document & troubleshoot technical issues; utilize and contribute to internal knowledgebase; effectively communicate transfer of reported issues to internal/external teams; on-call support on rotation basis (2 3 weeks per year: Monday 10pm Thursday 6am; Friday 10pm Monday 6am)
  • 1+ years PC support experience, 6+ months call center support
  • 1+ years of experience supporting PC operating systems including Windows 7 and Windows 10 1+ years of experience supporting mobile devices such as Android or Apple Tablets / Phones

     

6+ months of experience with MS Office applications (Word, Excel, PowerPoint, Outlook, etc.) ability to create, edit, save, and send. Effective communication, efficient call handling

Key Skills
Education

Any Graduate

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