L2 Support

Key Responsibilities

 

• Provide day-to-day operational support, including incident and problem management.
• Demonstrate strong technical skills to troubleshoot issues efficiently, utilizing Splunk logs.
• Exhibit soft skills, such as taking the initiative and active participation in calls.
• Be available for on-call support when required.
  
   

Application & Server Types

 

• Web & App, Multi-Channel Webshop
• Supported Platforms: Red Hat Linux, IBM AIX True64, Apache Tomcat, Apache HTTP Web Server, Apple iOS, Google Android, LAMP, JBOSS EAP, IBM WebSphere Application Server, HP-UX 11i
• Supported Databases: Oracle, Couchbase, Microsoft SQL, MySQL
  
   

Common Expectations

 

• Perform day-to-day operations support, including incident and problem management.
• Utilize strong technical skills to expedite issue resolution by analyzing Splunk logs.
• Demonstrate soft skills, including taking the initiative and active engagement in communication.
• Be available for on-call support as needed.