Description

Responsibilities

End User Support
Identifying and implementing requested changes to the system
Building and testing the system, and analyzing other technical issues associated with Epic software
Troubleshooting problems and questions
Building relationships with end users and providing consistent support through day-to-day communication
Communicating problem status and solutions to end users
Issue Management & Resolution
Resolving issues that arise in their application area as well as issues that impact other application teams
Analyzing and communicating the impact of issues
Resolving end-user application issues using Epic documentation and ensuring business needs are met
Collaborating across roles and teams to solve end-user problems
Escalating end-user problems to the appropriate level (such as team lead) when necessary
Validating solutions are complete and appropriately implemented

Key Skills
Education

Bachelor's degree

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