L3 Aruba Network Engineer

Key Roles and Responsibilities:
Interact with clients on site to meet complex requirements of a solution.
Escalate unresolved problems and issues to the relevant third parties.
Respond to escalated client requests and support client applications to a first line resolution.
Escalate complex problems to the relevant third parties.
Write reports and proposals and complete and maintain project documentation.
Assist with the documentation of standard operating procedures relating to installations and fixes.
Act as coach and mentor to more junior Implementation Engineers and Technicians.
Assume responsibility for the co-ordination of the activities of the Engineers, in line with performance targets.
May be required to serve periodically on the customer service desk, providing third line telephonic, remote and on-site support and problem management.
Included in higher complexity design work, with input to the design expected.
Expected to take ownership of relevant technologies according to domain or specialization.


Knowledge, Skills and Attributes:
Good understanding and appreciation of technical design and business principles
Demonstrates project management and administration ability
Good project skills which are demonstrated in the execution of installations and other assignments
Demonstrate customer engagement skills
Demonstrate relevant domain specialist knowledge
Good verbal communication skills
Client focused and display a proactive approach to solving problems
Ability to work under pressure
Ability to coach, mentor and provide guidance to team members
Good understanding of project management principles