L3 Salesforce support

Responsibilities:

- Work with IT project managers, business analysts, and senior software developers to evaluate project requirements, create technical designs and implement changes within the Salesforce instance

- Manage applicable phases of systems implementations (e.g. configuration, customization, integration, data migration).

- Participate in software specification, gap analysis, and requirements analysis.

- Develop and refine of proofs-of-concept to confirm requirements.

- Testing, including defining/supporting user acceptance testing (UAT) and gathering feedback from pre-release testers.

- Participate in software release and post-release activities, including end-user training and support (e.g. developing demos).

- Capture, mitigate and /or escalate issues in a timely fashion.

- Ensure consistency of specifications across sub-systems.

- Write and/or review deliverables, end-user guides, support documentation.

Qualifications:

- 5 or more years of progressive development

- 1 or more years of object oriented programming experience: Java or C# preferred.

- Salesforce experience required

- Experience with relational databases a strong plus: SQL queries, views, and stored procedures.

- Experience with web applications a strong plus: HTML, JavaScript, XML, web services (SOAP or REST).

- Experience with entire software development lifecycle (Agile, SDLC, Iterative).

- Proven experience with integrated systems required.

- General Programming Skills.

- Software Performance Tuning.

- Software Design, Debugging, Development, Documentation, and Testing.

- Strong analytical and problem solving skills.

- Solid, detail-oriented documentation skills.

- Rapidly adapt and respond to changes in environment and priorities.

- Work with IT project managers, business analysts, and senior software developers to evaluate project requirements, create technical designs and implement changes within the Salesforce instance

- Manage applicable phases of systems implementations (e.g. configuration, customization, integration, data migration).

- Participate in software specification, gap analysis, and requirements analysis.

- Develop and refine of proofs-of-concept to confirm requirements.

- Testing, including defining/supporting user acceptance testing (UAT) and gathering feedback from pre-release testers.

- Participate in software release and post-release activities, including end-user training and support (e.g. developing demos).

- Capture, mitigate and /or escalate issues in a timely fashion.

- Ensure consistency of specifications across sub-systems.

- Write and/or review deliverables, end-user guides, support documentation.

Qualifications:

- 5 or more years of progressive development

- 1 or more years of object oriented programming experience: Java or C# preferred.

- Salesforce experience required

- Experience with relational databases a strong plus: SQL queries, views, and stored procedures.

- Experience with web applications a strong plus: HTML, JavaScript, XML, web services (SOAP or REST).

- Experience with entire software development lifecycle (Agile, SDLC, Iterative).

- Proven experience with integrated systems required.

- General Programming Skills.

- Software Performance Tuning.

- Software Design, Debugging, Development, Documentation, and Testing.

- Strong analytical and problem solving skills.

- Solid, detail-oriented documentation skills.

- Rapidly adapt and respond to changes in environment and priorities.