L3 Support

Qualifications

Essential Support Skills

-Experience in a similar customer service work environment

-Must be independent, self-motivated, a team player, and have a people-oriented personality

-Effective and efficient problem-solving skills

-Strong written and oral communication skills

-Ability to work in a fast-paced, dynamic environment

-Able to be professional and have timely management of personal workload covering multiple problems

-Keep up to date with emerging technologies and the latest Microsoft product versions.

-Delivery of excellent customer service.

-Awareness of the Change Control Process

Essential Technical Skills

-Experience as a SysAdmin, solely responsible for one or more UNIX-like operating systems such as UNIX – (AIX, HP-UX, Solaris, OS X) or Linux – (Redhat, SuSE, Debian)

-Solid understanding of Microsoft Windows Server operating systems, Active Directory, Users and Groups, Replication, DNS, Group Policies, and LDAP.

-Network troubleshooting using packet capture, and analysis across various interfaces.

-Thorough understanding of local user authentication and authorization (/etc/passwd, /etc/groups, /etc/security/user, etc)

-Knowledge of enterprise network configuration and other troubleshooting methods such as (netstat, ping, packet capture and analysis etc)

-Certificate installation and management and OpenSSL

Good to Have

4+ years’ experience managing and troubleshooting Active Directory (User/Group Administration, ADSI Edit, Replication, Permissions, Group Policies) 2+ years’ experience with enterprise network configuration, DNS, and troubleshooting methods

-2+ years’ experience in technical support, Development, or System Administration

-Candidate must have a strong customer orientation, excellent phone etiquette, and an excellent work ethic

-Candidate should possess excellent communication and multitasking skills

-Be able to work under pressure with calmness and composure

-Work independently and in a team, with strong troubleshooting and diagnostic skills