Lab Computing Team Lead

Job Description

• Key Responsibilities:

• Document procedures, policies, troubleshooting and best practices

• Execution of Peer reviews of PerkinElmer related checklists for Commissioning, Decommissioning and AIQ tasks.

• Escalates IT issues that are not resolved via regularly identified support channels.

• Manage ServiceNow requests and incidents to SLA

• Acts as an interface between client, business and corporate IT teams.

• Conduct daily ticket scrums

• Provide weekly/monthly/quarterly/yearly agreed upon governance reports

• Conduct regular 1-1s with team members

• Work collaboratively with the account and product managers

• Implements, monitors and provides technical support of customer laboratory IT environments, typically integrated with instrumentation

• Implements customer specified benchtop computing design and processes

• Administers and assures connectivity of customer’s Windows based platform

• Conduct and maintain inventories of client systems

• Support of the operating system, desktop hardware and peripherals, instrument-controlled software, core desktop applications and imagining of computers

• Manage On-boarding, retirement and relocation of equipment

• Implements Windows based security, including but not limited to: user / group permissions, file / folder permissions, group policies, local security policies, etc.

• Analyzes, identifies, and implements enhancements, upgrades and/or solutions to improve the overall support of the desktop platform in a timely manner

• Acts as the technical support contact for instrument vendor

• Repairing and troubleshooting instrument related computers and escalating issues to the client infrastructure teams

• Provides technical support for new system validations and change management efforts

• Create and maintain a physical inventory of lab equipment, PC’s, software and any other information specified by the client

• Ensure weekly Engineer reports are received by COB on the last business day of the week

• Acts as client Liaison for software/hardware related inquiries

• Participate in client team meetings

• Hire new staff, perform regular performance reviews, provide coaching as required

• Work with Delivery and Product Managers to develop and grow the service

• Provides support across all PerkinElmer Enterprise practices as required

• Act as the technical expert to handle escalations and be a mentor to junior team members

• Complete administrative tasks to maintain compliance with PerkinElmer time and attendance standards and ensure employee completion

• Additional Job Description

Critical Skills:

• Excellent customer service skills complimented by an ability to listen to and interpret client requests.

• Ability to troubleshoot complex instrument and technology issues.

• Strong verbal and written communication skills.

• Ability to identify, track and complete tasks for multiple projects under prescribed timeframes.

• Knowledge of laboratory safety practices.

Basic Qualifications:

• Bachelor’s Degree

• 5+ years of relevant technical experience in lab IT or regulated IT environment

• 2 + years of supervisory experience in IT

Preferred Qualifications:

• Experience in a Lab GxP environment if applicable

• Experience with scientific instrumentation

• Experience in SOP creations and change control management if applicable

• Experience as team lead in an IT environment