Lead Cloud Systems Engineer

Responsibilities

• Awareness on information security measures such as acceptable use of information assets, malware protection, password security
• Understand and report security risks and how they impact the confidentiality, integrity, and availability of information assets
• Understand how data is stored, processed, or transmitted from a Data privacy and protection standpoint

Job Location

• Offsite Location: CHENNAI ONLY. OTHERS PLEASE DONT APPLY
• This job demands to commute to office on a regular basis. WFH will not be provided.
• Should be flexible to work in rotational shift (24/7)

ROLE AND RESPONSIBILITIES:

• 8-10 years of Work experience on Infrastructure & Cloud services viz., AWS, Azure
• Maintaining the good standing of the server infrastructure. We are responsible for many Windows and Linux servers and an increasing investment in serverless technologies. 
• Support and maintenance of systems and infrastructure environments managed for our clients. 
• Working knowledge of ITIL processes (incident, change and problem management) and ITSM ticketing systems is a plus. 
• Incident Management – Provide timely response to disruption of service and restoration of service ensuring proper documentation in ticketing system. 
• Change Management – prepare proper ticket documentation, implementation and rollback plans to successfully implement changes to the client’s environments. 
• Problem Management – participate in working sessions and work to permanently resolve recurring and critical incidents. 
• Helping to research and develop new infrastructure technologies and approaches as they emerge. 
• Supporting several platforms at the server / service level. This at times includes eCommerce platforms, Content Management Platforms, Data integration, and custom systems. 
• Performing routine tasks related to the infrastructure of our clients’ systems. 
• Monitoring for and responding to anomalies within our infrastructure, including on-call rotation as part of a larger team. 
• Helping to design and improve our monitoring and reporting. 
• Developing and maintaining automation for provisioning and deployment of the server infrastructure. 
• Working closely with platform developers to solve their infrastructure-related issues, and mentoring others in understanding implications and limitations of the technology. 
• Troubleshooting incidents and problems in platforms we support.