Description

Role Proficiency:

Ensuring adherence to test practices and process to improve test coverage

Outcomes:

 

  • Create Test Estimates and Schedules
  • Identify business processes conduct risk analysis and ensure test coverage
  • Ensure adherence of processes and standards
  • Produce test results defect reports test logs and reports for evidence of testing
  • Publish RCA reports and preventive measures
  • Report progress of testing
  • Contribute for Revenue savings for client by suggesting alternate method
  • Quality of Deliverables

     

Measures Of Outcomes:

 

  • Test Script Creation and Execution Productivity
  • Defect Leakage Metrics (% of defect leaked % of UAT defects and % of Production defects)
  • % of Test case reuse
  • Test execution Coverage
  • Defect Acceptance Ratio
  • Test Review efficiency

     

Outputs Expected:

Test Design

Development

Execution:

 

  • Participate in review walkthrough demo and obtain sign off by stakeholder for Test Design
  • Prepare Test summary report for modules/features

     

Requirements Management:

 

  • Analyse Prioritize Identify Gaps and create workflow diagrams based on Requirements/User stories

     

Manage Project:

 

  • Participate in Test management

     

Domain Relevance:

 

  • Identify business processes conduct risk analysis and ensure test coverage

     

Estimate:

 

  • Prepare Estimate Schedule Identify dependencies

     

Knowledge Management:

 

  • Consume Contribute Review (Best Practices Lesson learned Retrospective)

     

Test Design

Execution:

 

  • Test Plan preparation Test Case/Script Creation Test Execution

     

Test & Defect Management:

 

  • Conduct root cause and trend analysis of the defects

     

Test Planning:

 

  • Identify the test scenarios with understanding of systems interfaces and application
  • Identify end-to-end business critical scenarios with minimal support
  • Create/Review the test scenarios and prepare RTM

     

Skill Examples:

 

  • Ability to create and manage a test plan
  • Ability to prepare schedules based on estimates
  • Ability to track and report progress
  • Ability to identify test scenarios and prepare RTM
  • Ability to analyse requirement/user stories and prioritize testing
  • Ability to carry out RCA
  • Ability to capture and report metrics

     

Knowledge Examples:

 

  • Knowledge of Estimation techniques
    • Knowledge of Testing standards
    • Knowledge of identifying the scope of testing
    • Knowledge of RCA Techniques
    • Knowledge of Test design techniques
    • Knowledge of Test methodologies
       

Additional Comments:

Software Quality Engineer will be responsible for performing QE for client's OmniChannel Customer Experience platforms like Messaging, Chat, Telephony, Case, Forum. Primary responsibilities will include performing manual, end to end functional, regression testing of underlying platforms to enhance customer experience. Automation of end-to-end test suite using automation and load testing tools. This position will also be required to assist with high level troubleshooting as well as coordinating and cooperating with team members on projects and daily activities globally. Must be a self-motivated, can work both independently and in a team environment.

 

  • Mandatory Skills:
  • 3 to 5 Years of Software Quality Assurance – Manual, Functional, Regression, Integration & End to End Testing.
  • Good Experience in Test Automation (Selenium/Java), Scripting & Performance Testing.
  • Experience Testing API & Web Services (XML/REST/SOAP), Browser Specific Testing.
  • Superb written and verbal communication skills, High Energy, Excellent Communication. General Requirements:
  • Good Experience with E2E QE automation using web-based frameworks.
  • Good knowledge of SDLC, Agile Scrum methodologies, JIRA, SharePoint, CI/CD tools.
  • SQA automation and Load testing tools (ex. Selenium, Mercury LoadRunner, Mercury QTP, JMeter).
  • Excellent Knowledge in Test Automation, Test Scripting, Scripting Languages, Monitoring Tools and Test Data management.
  • Hands on experience on automation, load and performance testing tools.
  • Good understanding of testing process & ability to formulate strong Test Strategy/Plan.
  • Good working experience on defect tracking tools.
  • Good understanding of Customer Experience & Contact center technologies (CTI, IVR, Phone systems, chat tools).
  • Should have a flexible attitude and be ready to work in multiple time zones.
  • Excellent analytical & test design abilities. Education: Bachelor's Degree, or equivalent experience, in Computer Science, MIS or similar area of study, and seven or more years previous experience in similar profile/domain


 

Desired Skills and Experience

Api Testing,Selenium Testing,Xml,Javascript

Key Skills
Education

Any Graduate

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