Description

Job Description:

  • Provide the required support to the management team in ensuring seamless operation and support to the customers.
  • To provide time critical support to system users within the business areas, ensuring maximum efficiency to achieve maximum customer satisfaction
  • Identify pressure points and minimize risks.
  • Contribute towards automation and minimizing issues by improving technology and reduce owner ship costs.
  • Strictly adhere to the set procedures and follow the guidelines.
  • Ensure compliance to ITIL & Information Security Policies
  • Ensures strict compliance on agreed SLA for issue resolution.
  • Drive customer satisfaction with respect to grievances & escalations.
  • Responsible for efficient running of the operations thereby reducing escalations/process violations.

Qualifications:

Our most successful candidates will have:

  • Relative Certifications or equivalent Experience preferred, with a minimum of 2 years of Experience in a relevant field.
  • Preferred Technical experience with Trellix (McAfee)data loss prevention, SentinelOne EDR, Microsoft DLP and Bit locker Disk encryption, Microsoft DLP, Microsoft Endpoint manager (intune), Operating Systems Etc.
  • Familiar with standard concepts, practices, and procedures.
  • Relative Certifications or equivalent Experience preferred, with a minimum of 2 years of Experience in a relevant field.
  • Preferred Technical experience with Microsoft Endpoint manager (Intune), Operating Systems, Microsoft Endpoint Configuration Manager (MECM), Troubleshooting with product logs Etc.
  • Familiar with standard concepts, practices, and procedures

Education

Any Gradute