Lead Salesforce Developer/Architect

Job Responsibilities:

Salesforce Field Service (FSL) required

5 years in a leadership role of Salesforce development teams

7 years of experience in IT applications

Dynamics CRM is a HUGE plus

Healthcare experience is a plus

Job Description

We are looking for a Associate Director of Salesforce Development. This position will be a full-time and remote 12+ month contract opportunity.

What You'll Do

• Serve as the primary technical architect and trusted colleague for Salesforce, translating clinical and operational goals and requirements into successful technical implementations aligned with company strategy
• Research and analyze new features / concepts with Salesforce. execute and document PoC results, and communicate to leadership how this new functionality will achieve business outcomes
• Gather business requirements, document user stories, contribute to business process mapping, and design and implement technology solutions in the Salesforce and CRM domain
• Develop strong partnerships with business, enterprise and product architecture, infrastructure, operations, security, and development partners to increase company efficiency and effectiveness
• Oversee end to end delivery and quality of Salesforce projects, ensuring the correct technical solution, configuration, and development is implemented on-time to meet documented requirements
• Establish procedures and ensure proper use of project and release management tools and tactics across cross-functional teams, including user documentation and SOPs
• Determine and manage staffing strategy, including leading a team of Salesforce and CRM administrators, developers, and third-party vendors, from recruitment, onboarding, management, coaching, and performance evaluation
• Prepare and present program-level communications for executives and stakeholders
• Provide excellent customer service to meet or exceed expectations during launch or migration
• Proactively coordinate the validation, documentation, and deployment of new configurations and releases to mitigate risk to the business
• Develop and maintain a network of industry contacts, perform research on industry trends, and make strategic and tactical recommendations to improve business operations
• Contribute to technology team initiatives and assist with other relevant projects as assigned

What You'll Need

Required

• 5+ years in a leadership role of Salesforce development teams
• 7+ years' experience in information technology application or other technical operations
• BS or BA Technical Management, Computer Science, Engineering or related field, or equivalent work experience required
• Expert level of knowledge in Salesforce products, ISVs and SIs, including best practices, limitations, and performance considerations of the platform; knowledge of Dynamics CRM a plus
• Advanced skills in leadership, change management, and culture change
• Solid leadership skills and a willingness to be a player-coach, with a track record of building high-performing teams of developers, analysts, and vendors
• Highly developed capabilities in negotiation, facilitation, and consensus building
• Exceptional oral and written communication and presentation skills
• Demonstrated experience successfully leading large, multi-year, business-critical Salesforce projects
• Hands-on experience in Agile software delivery models
• Experience in cloud platforms and applications, and experience implementing and integrating at enterprise-scale
• Hands-on experience in Salesforce administration and development (Apex and Lightning)
• Working knowledge of data analytics platforms (Tableau)

Preferred

• Past experience in healthcare a plus
• Master's degree in computer science / engineering or related field
• Certified Salesforce Developer or Certified Salesforce Technical Architect

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor