Description

Job Responsibilities:

 

Salesforce Field Service (FSL) required

5 years in a leadership role of Salesforce development teams

7 years of experience in IT applications

Dynamics CRM is a HUGE plus

Healthcare experience is a plus

 

Job Description

 

We are looking for a Associate Director of Salesforce Development. This position will be a full-time and remote 12+ month contract opportunity.

 

What You'll Do

 

  • Serve as the primary technical architect and trusted colleague for Salesforce, translating clinical and operational goals and requirements into successful technical implementations aligned with company strategy
  • Research and analyze new features / concepts with Salesforce. execute and document PoC results, and communicate to leadership how this new functionality will achieve business outcomes
  • Gather business requirements, document user stories, contribute to business process mapping, and design and implement technology solutions in the Salesforce and CRM domain
  • Develop strong partnerships with business, enterprise and product architecture, infrastructure, operations, security, and development partners to increase company efficiency and effectiveness
  • Oversee end to end delivery and quality of Salesforce projects, ensuring the correct technical solution, configuration, and development is implemented on-time to meet documented requirements
  • Establish procedures and ensure proper use of project and release management tools and tactics across cross-functional teams, including user documentation and SOPs
  • Determine and manage staffing strategy, including leading a team of Salesforce and CRM administrators, developers, and third-party vendors, from recruitment, onboarding, management, coaching, and performance evaluation
  • Prepare and present program-level communications for executives and stakeholders
  • Provide excellent customer service to meet or exceed expectations during launch or migration
  • Proactively coordinate the validation, documentation, and deployment of new configurations and releases to mitigate risk to the business
  • Develop and maintain a network of industry contacts, perform research on industry trends, and make strategic and tactical recommendations to improve business operations
  • Contribute to technology team initiatives and assist with other relevant projects as assigned

 

What You'll Need

 

Required

  • 5+ years in a leadership role of Salesforce development teams
  • 7+ years' experience in information technology application or other technical operations
  • BS or BA Technical Management, Computer Science, Engineering or related field, or equivalent work experience required
  • Expert level of knowledge in Salesforce products, ISVs and SIs, including best practices, limitations, and performance considerations of the platform; knowledge of Dynamics CRM a plus
  • Advanced skills in leadership, change management, and culture change
  • Solid leadership skills and a willingness to be a player-coach, with a track record of building high-performing teams of developers, analysts, and vendors
  • Highly developed capabilities in negotiation, facilitation, and consensus building
  • Exceptional oral and written communication and presentation skills
  • Demonstrated experience successfully leading large, multi-year, business-critical Salesforce projects
  • Hands-on experience in Agile software delivery models
  • Experience in cloud platforms and applications, and experience implementing and integrating at enterprise-scale
  • Hands-on experience in Salesforce administration and development (Apex and Lightning)
  • Working knowledge of data analytics platforms (Tableau)

 

Preferred

  • Past experience in healthcare a plus
  • Master's degree in computer science / engineering or related field
  • Certified Salesforce Developer or Certified Salesforce Technical Architect

 

Physical Demands

  • Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
  • Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
  • Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

Key Skills
Education

Any Graduate

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