Lead Support Technician

OBJECTIVE:      This position under general supervision of the IT End Point Support supervisor or the
team lead will provide desktop computer support and provide support in FIG projects. Some of the
support responsibilities include: Support of desktop/laptop, mobile devices, computer hardware and
peripherals, Windows and Mac operating systems, and application software. Install and troubleshoot
hardware, software, printers, and network connectivity issues using acceptable best practices method
and instructions if provided. 

Duties also include unplug IT equipment, move/lift and plug the equipment in new locations. Follow documented procedures to configure and deploy workstations to match department or unit specific configurations and to comply with security policies. The candidate must have knowledge and experience with computer hardware and software products.  The primary
focus will be to help deploy and install IT client devices for IT Infrastructure projects. This position will exercise initiative and judgment in applying established principles and best practices. This position requires someone with technical skills, people skills and someone that can work in a hospital setting around doctors, nurses and patients.  A successful candidate will be someone that has hands on experience and knowledge of PCs, printers and application deployment.