Lead Systems Operation Engineer

In this role, you will:

• Lead complex, broad impact initiatives including provision of high level systems consultation for the technology teams
• Work as key participant in large scale planning of computer systems and network infrastructure for Systems Operations functional area
• Review and analyze complex technical challenges, as well as escalated support issues related to core business solutions that require in depth evaluation of multiple factors, such as alternatives, enhancements, periodic systems reviews, or improvements to existing systems
• Make decisions on technical changes and enhancements
• Consult with engineering team on change design requiring solid understanding of technical process controls or standards that influence and drive new initiatives
• Collaborate and consult with technical peers, colleagues, and mid to more experienced level managers to resolve systems support issues and achieve goals

Required Qualifications, US:

• 5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Required Qualifications, International:

• Experience in Systems Engineering, Technology Architecture, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• •4 years of Software Engineering experience, or equivalent
  •Demonstrate through one or a combination of the following: work experience, training, military experience, education 
  •4 year's experience working in a Mainframe environment.
  •4 year's experience in a production support environment
  •4 years experience working within an application development environment. 
  •4 years of COBOL experience 
  •4 years experience with JCL,CICS, CA-7 and/or Zeke and/or SCHEDULE, VSAM, DB2, SYNCSORT, Easytrieve, ICETOOL, NDM, File Manager, IBM Utilities (IEBGENER, ISPF, etc.)  
  •Familiarity with Service Now
  •Ability to work independently with minimal supervision and assistance.
  •Excellent verbal and written communication skills 

Job Expectations:

•     Challenging support role involving Application Support, Root Cause Analysis, Automations, Solution Proposals, Platform Support & Resiliency
      Accountability & responsibility over deliveries - Platform Upgrades / Migration, Automation & Instrumentation, Resiliency & Performance Improvement, Process Adherence & Improvement, Efficient Decision Making with Partnership / Stakeholder Management
      Production & Platform support involves being on standby for providing 16x7 support & responsible to maintain high availability of the systems & applications
      Responsible for Change & Release Management by being a gatekeeper and ensuring change/release issues are controlled through early engagement and efficient reviews
      Support the most complex technical issues & initiatives (Upgrade/Tech Refresh) for large-scale applications/systems/databases/other technical products/services.
      Development of technical support strategies & plans / Automation & Instrumentation to enable efficiency in restoration & stability
      Works on complex problems, debugging & propose solutions where analysis of situations or data requires evaluation of complex business problems.
      Perform Problem Management by identifying recurring/chronic issues, identify improvement areas & implement innovative/viable solutions that can result in operational efficiency/benefits.
      Provides the ongoing operational support for the ETL platform & nightly batch jobs assuring application health & scheduled data loads / workarounds on time
      Evaluate SLA, identifies gaps, suggest changes to assure supporting SLAs.
      As an escalation point, provides guidance and direction to less experienced staff in resolution of highly complex technical problems. Leads projects and manages the work of less experienced staff
      Assures quality, security and compliance requirements are met for supported technology domain
      Ability to handle constantly changing priorities, remain productive and be able to multitask effectively during busy times
      Efficient communication with application stakeholders about application availability & platform updates including any application outages, issues, failures, availability delays etc.
      Ready to work in shift hours that spans between 6.30 AM to 10:30 PM IST & On-Call support.