Lead Technical Support Engineer

Description

We are seeking a highly skilled and customer-focused Lead Technical Support Engineer to join our team. As the Lead Technical Support Engineer, you will be responsible for providing technical support to our customers, leading a team of support engineers, and ensuring the timely resolution of technical issues.

Responsibilities

Lead a team of technical support engineers, providing guidance and support
Provide technical support to customers, troubleshooting and resolving complex technical issues
Collaborate with cross-functional teams to escalate and resolve customer issues
Develop and maintain strong customer relationships
Identify opportunities for process improvements and implement best practices
Provide training and mentorship to support engineers
Maintain accurate documentation of customer interactions and issue resolutions
Stay up-to-date with the latest product features and enhancements

Requirements

Bachelor's degree in Computer Science, Information Technology, or a related field
Proven experience in technical support, with at least 2 years in a leadership role
Strong technical troubleshooting and problem-solving skills
Excellent customer service and communication skills
Proficient in using support ticketing systems and CRM software
Experience with cloud-based technologies is a plus
Ability to work in a fast-paced and dynamic environment
Strong leadership and team management skills
Ability to prioritize tasks and meet deadlines