Description

Job Responsibilities
• Oversee the daily performance of computer systems and applications.
• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved.
• Confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Minimum Qualifications:
• High School diploma or GED
• Six months of IT Level 1 support experience handling customers, questions, complaints, and/or providing information in a call center environment.


Preferred Qualifications
• 1+ years’ experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10.
• Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college
• Knowledge of Apple iOS

This position is located at DDS Headquarters in Conyers, Georgia.


 

Required/Desired Skills


 

SkillRequired /DesiredAmountof Experience
Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited collegeRequired0 
Experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10, Active Directory.Required1Years
Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets outside of SLA’s until resolved.Required1Years
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.Required1Years
Answer user inquiries regarding computer software or hardware operation to resolve problems.Required1Years
IT Help Desk Call Center expRequired0 

Key Skills
Education

Bachelor’s Degree

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