Description


Top requirements:

Professional Cloud Experience

Linux - Strong Linux Administration

Description:

Participate in complex technical issues and initiatives related to large scale applications, systems, databases, or other technical products and services

Identify opportunity for process improvements within technical support strategies and plans

Review and analyze technical queries to extract data, create standard databases, or perform limited programming to fine tune systems supporting low to medium risk technical deliverables

Present recommendations for resolving complex technical queries

Exercise some independent judgment to analyze performance trends and recommend process improvements while developing understanding of technical process controls or standards

Work as an internal consultant regarding use of tools and processes

Provide information related to supported system area to functional colleagues, internal partners and stakeholders, including internal customers

Operational Support of Cloud Technologies including Kubernetes, VMWare Tanzu (PCF) Application Service (TAS), Tanzu Kubernetes Grid Integrated (TKGI), and Public Cloud services related to Azure and GCP

Perform initial triage for all incoming alerts, incidents, requests and questions to the Cloud Operations and Support team. Assist application teams and our Cloud Operations and Engineering partners by troubleshooting issues with platform alerts, onboarding, migrations to new cloud platforms, and day-to-day break-fix activities and inquiries

Prompt escalation for engagement with the appropriate operational support teams for critical incidents and transitioning other tickets as necessary

 

Key Skills
Education

ANY GRADUATE

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