Mandarin Speaker (2 months Project based)

Pasig, National Capital Region, Philippines · 1 week ago · 0 applicants

• On-siteMatches your job preferences, workplace type is On-site. ContractMatches your job preferences, job type is Contract.

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• Skills: English, Knowledge Acquisition, +8 more

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Mandarin Speaker (2 months Project based)

Datamatics · Pasig, National Capital Region, Philippines (On-site)

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SaveSave Mandarin Speaker (2 months Project based)  at Datamatics

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Meet the hiring team

Jocel Tolentino Jocel Tolentino is verified

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Executive Sourcing Associate in Datamatics Global Services Limited

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About the job

POSITION: Mandarin TSR

LOCATIONS: Hanston Square Building

SETUP: Work Onsite

Schedule: Shifting

Start Date: July 1, 2024 (Project Based - 2 months)

Job Description

• First point of contact for all users calling for Helpdesk Support hotline.

• Deals with hardware and application support queries and issues reported to the support desk

• Take ownership and responsibility of issues from start through to a successful resolution

• Escalate issues and involve Tier 2 wherever required in order to resolve issues as quickly as possible.

• The duties require that the Helpdesk Desk Agent receives and logs queries using some applications such as Zendesk, Live Person and other Helpdesk related applications.

• Develop sound understanding of Helpdesk operations and related applications and systems as well as business-related processes and procedures.

• Develop technical knowledge of each system within the company profile and specialized knowledge of certain nominated application.

• Maintain adequate knowledge of operating systems and application software used to provide a high level of support.

• Maintains and consistently demonstrates a general knowledge of company guidelines, processes, practices, and procedures.

Qualifications

• 1 to 2 years solid in BPO industry.

• Can both speak and write in Mandarin and English fluently.

• Open to Natives and Non-Natives

• With Helpdesk or TSR experience preferred

• Has active Visa (Tourist and Permanent only) and Passport.