Mandarin Technical Support Agent

Pasig, National Capital Region, Philippines · 2 weeks ago · 4 applicants

• On-siteMatches your job preferences, workplace type is On-site. Full-time

• 10,001+ employees

• Skills: Communication, Working Experience, +8 more

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Mandarin Technical Support Agent

Datamatics · Pasig, National Capital Region, Philippines (On-site)

Easy Apply

SaveSave Mandarin Technical Support Agent  at Datamatics

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Meet the hiring team

Nermalyn Faingason Nermalyn Faingason is verified

3rd

WE ARE HIRING VOLUME AND CORPORATE ROLES!

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About the job

Job Description

The first point of contact for all users calling for Helpdesk Support hotline.

Deals with hardware and application support queries and issues reported to the support desk

Take ownership and responsibility of issues from start through to a successful resolution

Escalate issues and involve Tier 2 wherever required to resolve issues as quickly as possible.

The duties require that the Helpdesk Desk Agent receives and logs queries using some applications such as Zendesk, Live Person, and other Helpdesk-related applications.

Develop sound understanding of Helpdesk operations and related applications and systems as well as business-related processes and procedures.

Develop technical knowledge of each system within the company profile and specialized knowledge of certain nominated applications.

Maintain adequate knowledge of operating systems and application software used to provide a high level of support.

Maintains and consistently demonstrates a general knowledge of company guidelines, processes, practices, and procedures.

Qualifications

Can Start in July ( Project Based )

Can speak Mandarin and English fluently

Can work Onsite in Ortigas

With Helpdesk or TSR experience preferred

At least 1-3 years of experience